Customer Care Representative
PRIMARO
- Jakarta Barat, IndonesiaIndonesia, DKI Jakarta, Jakarta Barat, Green Lake City, Duri Kosambi Kel., CengkarengJakarta BaratDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir a year ago
2023-02-27T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Assisting and responding to customer enquiry / complaints via multiple communication channels.
- Analyse cases and provide the best solution to customers.
- Maintaining High quality of service, ensuring customer satisfaction and meeting company SLA.
- Becoming a company representative and maintaining the company's reputation by providing an excellent experience.
- Collaborating with internal departments to ensure the prompt solution for each customer enquiries.
Kualifikasi Minimum
- Male / Female.
- Minimum Bachelor degree.
- Minimum 2 year experiences as a customer care team lead are an advantage.
- Able to communicate in English (Passive). Active speakers are an advantage.
- High empathy and service oriented, Having a “people-first” attitude.
- Excellent communication skill (structure, persuasive and outgoing)
- Good problem solving skills.
- Able to work with IT software and Microsoft office.
- Fast learner and able to work under pressure.
- Willing to work with shifting schedule (5 days a week, 8-5 include 1 hour break; 2pm-10pm. Willing to work on public holiday).
- Full WFO (Jakarta Barat).
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Green Lake City, Jakarta Barat 11750, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang PRIMARO
Primaro is committed to making it easy for you to access a variety of high-quality household products. Starting from strict product curation, selection of the best suppliers, high standards of quality control, to product packaging and delivery by trained staff. Exchange guarantees or product changes are also available if you are not satisfied with the product received.
Experience a different shopping experience at Primaro, where everything is better.