Call Center Shift Manager  

Great Maximilian Communications Inc. is startup company servicing clients in different parts of the world, GMCI specializes in BPO services, recruitment and consultancy. We deliver a suite of wide-ranging solutions and world-class customer service. Its focus is on the core of its people and provides services that are like no other—an excellent standard of solutions developed for its clients and partners. Its core offering is BPO Services, an outbound call center. It is a type of call center wherein account manager call potential and existing customers to fulfill the set goals of a client. The usual goals that an account manager must meet are making a sale, promoting a product or service, and gathering leads. To measure the success of its account manager in meeting these goals, a BPO company uses Key Performance Indicators (KPIs) such as sales conversion rate, calls per agent, and first call close. Great Maximilian Communications Inc, believes that the right partnerships enable smart solutions and added values. Therefore, we ensure that we have the industry knowledge, and the competent management to fulfill our clients’ needs and exceed their expectations. We deliver expert solutions to our clients so that they can focus on their main business and benefit from increased efficiencies and improved costs. This continuous success in providing services in different parts of the world inspired the creation of Great Maximilian Communications Inc.