GO-PAY Care Supervisor
GO-PAY
- South Jakarta, Indonesia5, Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-08-13T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Holds a Bachelor's degree and minimum of 1 year experience in similar role
- Possess strong leadership and communication skill
- Possess high learning agility and curiosity
- Good English skill in writing and speaking
- Possess basic analytics skill and reporting
- Familiar with the use of Microsoft Office
- Customer-obsessed
Kualifikasi Minimum
- Supervise agents, monitor GO-PAY contact center's operational issues and manage escalations to the respective teams when needed
- Communicate with management and operations team to ensure compliance with company standards
- Maintain and review agents' performance, provides analytical support for under-performed key metrics and discuss with the managers.
- Work closely with leadership team to define new analysis/reporting initiatives.
- Provide clear concise statistical reporting and trends for various operations groups.
- Confidently makes presentations to management.
- Maintain the attrition of all staff under him/her.
- Continuously improve the handling flow of the operation scope (driver/ customer/ merchant).
- Ensure all KPIs set by management are met
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Pasaraya Blok M Gedung B, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
- Lowongan
- 1 lowongan dibuka
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Tentang GO-PAY
GO-PAY is Indonesia's leading e-money wallet.
We started as an e-money wallet for GO-JEK, Indonesia’s first and leading ride-sharing application for transport, food delivery, and other on-demand services. Today, with over 8 million + users, we have helped to facilitate transactions that have helped GO-JEK create 500,000+ jobs for our service providers - from the motorcycle drivers down your street to your favorite gorengan and martabak stalls.
But, the growth of GO-PAY does not stop here. We are hungry for more. With the addition of three companies (Kartuku, Midtrans, Mapan) laying the foundation for GO-JEK's financial services ecosystem, GO-PAY will continue to become the e-money wallet for all our on-demand services. However, it will also fulfil its broader mission of leapfrogging Indonesia to the digital era, bringing financial inclusion to all 260 million Indonesians.