Call Center Trainer
FWD BPO, INC
- Mandaue City, PhilippinesG/F, A. S. Fortuna Street , Mandaue City, Cebu, PhilippinesMandaue CityCebuPhilippinesPhilippines
- PHP 18.000,00 - PHP 20.000,00 / bulanPHP180002000018000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Delivers Culture Training Modules
- Co-facilitate with the Core Trainer for Program Training modules
- Monitors and reviews the progress of trainees through questionnaires
- Ensures that statutory training requirements are met
- Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
- Monitors/listens to reps who are deployed to the ops team for skill reinforcement
- Tracks and records all trainee's exam and activity results
- Submits reports to concerned campaign key contacts and training supervisor
- Researches relevant courses online for possible updates on training materials
Kualifikasi Minimum
- Must have a bachelor's degree.
- Must have excellent communication skills in both verbal and written using the English language.
- At least 1-year experience of working as a Trainer in a BPO industry
- Great interpersonal and work skills
- Self-starter and can develop sales training modules
- Able to multi-task effectively and handle a wide scope of work with accuracy and meet deadlines
- Self-motivated and self-management efficient
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Education and Training
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
- Industri
- Business Process Outsourcing
- Lowongan
- 2 lowongan dibuka
Tentang FWD BPO, INC
FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines.
We partner with businesses from various industries such as Transport, Health and Beauty, Food,
Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific.
With our people and our technology, we offer convenient, cost-effective, and customized solutions
developed to increase sales and drive customer engagement. These solutions include:
* Outbound and Inbound Sales
* Customer Care
* Technical Support
* Back Office Support
* Lead Generation,
* Website and Application Development
As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it
allows you to do more with your time, resources, and with your career or business as a whole.
Our people is our greatest asset.
And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our
existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career
shifters, and anyone who’s looking for a better career landscape.
Here’s just an overview of what to expect once you are a part of our team:
1. Competitive Salary Package
2. Convenient Location
3. Fun Company Culture
4. Guaranteed Career Growth
OUR MISSION VISION
Vision
As a premier BPO in the Philippines, we propel global brands to reach
growth and innovation through our world-class highly skilled workforce.
Mission
Our mission is to deliver high value service to meet our client's needs
with superior business performance and market leadership.
We champion the inclusive growth of our employees, partners, shareholders,
and community as we push for sustainable solutions and market excellence.