Reporting Manager  

Develop systems and standards for business reports. The role is an expert in data management and software engineering and is able to coordinate the needs of multiple departments effectively. Duties include creating reports in Periscope data and other tools from the FPS Data Warehouse based on the needs of end-users. Performs data extraction, builds recurring and ad-hoc reports, and analysis; designs, develops, and implements customized tables, queries, and reports; gathers information about reporting needs, objectives, functions, features, and input/output requirements; manipulates data to create enhancements to existing reports; incorporates end-user requests and requirements to develop an enterprise reporting solution. Coordinates with DBAs and Developers to create ETLs and normalize data for automated report distribution.

Personal profile

• Organizational Awareness: Have a good understanding of the FPS operating environment in terms of its culture, structural relationships and its competition
• People leadership: Is able to manage, develop and motivate others to ensure that they can fully contribute to FPS success; encouraging teamwork and ensuring the he/she leads by example thru exemplary demonstration of our CORE VALUES:
  • Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
• Generating vision: Is able to identify the main direction for the organization in relation to the environment, formulating long term objectives and strategies.

• Bachelor’s degree with at least 5 years of related work experience in the BPO Industry, must have familiarity with operational /business metrics.
• Minimum of 2 year experience as a Reporting Manager in a BPO / Shared Services set-up.
• High level of proficiency of Redshift, PostgreSQL,
• Strong analytical and reporting skills
• Skilled at maintaining multiple projects and reports
• Excellent interpersonal and communication skills