Leads Qualification Specialist  

Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE!

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Our strategy involves paying people a premium, leveraging daily scorecards to measure individual results, rewarding and recognizing exceptional performance, listening to and implementing team feedback, and empowering employees to make their own decisions.

Our Business to Business sales team is working with a leading, multi-billion dollar, U.S.-based company that provided B2B Marketing and Lead Generation services. Our agents will need to communicate the benefits of the program, solution-sell the customer and nurture a relationship.

Key Skills

• Proven B2B sales track record
• Lead generation
• Excellent listening and verbal communication skills
• Discipline to follow through on call flow
• Strong attention to detail

Requirements:

• Minimum of 2 years in college; or graduate of 2-year course or a 4-year course
• Must be of legal age to work in the Philippines; minimum of 18 years old
• Must have BPO experience not limited to the following:
  • Minimum of 1 year experience in BPO for a Sales environment program (LOB example – B2B, Retention, Outbound)
  • Atleast 1 year Lead generation experience
  • Minimum of 2 years contact center experience
  • Sales experience in the BPO is required

• Excellent communication and relationship building skills.
• Able to multi task as this role requires multiple tool navigation
• Willing to work in a fast-paced environment
• Will to work either in an Ortigas or Mandaluyong location