Relationship Manager
First Philippine Industrial Park
- Santo Tomas, PhilippinesBarangay Santa Anastacia , Batangas, Pan - Philippine Hwy, Santo Tomas, 4234 Batangas, Philippines, Santo Tomas, CALABARZON, PhilippinesSanto TomasCALABARZONPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
First Philippine Industrial Park is looking for a Relationship Manager who will be responsible for building and maintaining strong relationships with current (and when needed, prospective) locators and key clients, working to solve and business challenges and identifying opportunities to enhance and capture incremental value. You will establish FPIP’s CRM guidelines, with the goal of improving the quality of existing business partnerships between FPIP and key locators/clients and to find and develop new business partnerships to facilitate growth. You will maintain and manage regular contact cadence with key customers and maintain an updated, comprehensive client database. As Relationship Manager, you will report to the Head of Corporate Planning, Market Development and Customer Relationship Management and will be based onsite in FPIP.
What you'll be doing:
- Build and maintain strong, long-term relationships with prospective and existing clients.
- Work alongside business and support units to create and enforce plans that will help meet the needs of customers
- Work quickly to address and resolve customer issues (on an enterprise level)
- Forward new, upselling and cross-selling opportunities to the sales teams
- Conduct regular competitive scans
- Help promote and maintain a positive company image
- Maintain a deep knowledge of company products and services.
- Conduct industry/business research in pursuit of new business opportunities.
- Identify clients' existing and future needs and requirements and propose suitable solutions
- Provide clients with comprehensive product/service consultations and guide their decision-making process.
- Assist business or support units in resolving complaints and issues efficiently and in a timely manner.
- Drive customer satisfaction through CS programs and regular monitoring
- Identify key staff in client companies to cultivate profitable relationships
- Promote high-quality sales, supply and customer service processes
- Anticipate potential issues and assist business units in renewal of contracts
Kualifikasi Minimum
What we're looking for:
- Degree in sales, marketing, communication, or a similar field. Experience in sales or customer service is preferred
- At least 8-10 years of proven experience as a relationship manager, in customer service, or a similar role, possessing quality of mind and curiosity, if not actual background, to understand manufacturing processes, challenges and trends
- Ability to build and maintain strong client and business relationships
- Knowledge of customer relationship management (CRM) practices
- Proficiency in Microsoft Office and CRM software.
- Excellent communication and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Leadership and team management skills.
- Customer-oriented, with the aptitude for fostering positive relationships, teamwork and leadership skills
Fasilitas dan Tunjangan
- Mobile Phone Discount
- Retirement Benefit Plans
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Barangay Santa Anastacia , Batangas, Pan - Philippine Hwy, Santo Tomas, 4234 Batangas, Philippines
Tentang First Philippine Industrial Park
First Philippine Industrial Park, Inc. (FPIP) is the owner, developer, and manager of the leading industrial property in the Philippines. Established in 1997, FPIP is a 457-hectare property strategically located in the CALABARZON (Cavite-Laguna-Batangas-Rizal-Quezon) industrial region south of Manila. FPIP was established as a response to the call of the Philippine government to help in the task of nation-building through the development and management of world-class facilities designed to host global companies.
FPIP is a joint venture between one of the Philippines' largest conglomerates, First Philippine Holdings Corporation (FPH) and Sumitomo Corporation of Japan.
FPH is a major publicly listed company with core businesses in power and energy and strategic initiatives in media, semiconductors, solar energy, telecommunications, property, infrastructure, and manufacturing.
Sumitomo Corporation is a global leader in the trade and distribution of steel, chemicals, mining, construction, and financial and logistics services. Sumitomo's team of more than 6,3299 employees in almost 66 countries can handle all aspects of virtually any project, including planning, sourcing financing, logistics, insurance, and marketing anywhere in the world. The Company now calls itself an Integrated Business Enterprise, a term more adequately capturing its diverse scope and status. The Company has experience in industrial park management, development, and marketing in 12 locations across Asia.
FPH and Sumitomo Corporation combine competencies, experiences, and culture. They define a corporate synergy that ensures the realization of a truly world-class First Philippine Industrial Park.
FPIP is an Integrated Management System (IMS) certified company that adheres to international quality, environment, and health and safety standards. It is certified by Certification International (CI) and continually adheres to the highest quality standards of customer service.