IT Technical Support
First Metro Securities Brokerage Corporation
- Makati, Philippines18th floor, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-12-30T16:00:00+00:00Deskripsi Pekerjaan
- Provides end user support for business information systems and applications; resolves, logs and escalates user inquiries and issues to the Technology Operations team and/or vendor/s as and when applicable;
- Maintains Help Desk tracking records; inputs and updates requests, issues, problems and incidents in the Help Desk tracking system;
- Maintains Information Technology equipment records and reconciles these with Accounting Department asset records as required by the company's inventory maintenance guidelines and procedures;
- Conducts routine Information Technology operational procedures that support the day-to-day business operations; Runs End-of-Day (EOD) and Start-of-Day (SOD) processes, ensures data backups are secured and loaded onto backup sites;
- Acts as primary departmental resource during infrastructure emergencies; escalates to the proper Technology Operations team, maintains communications with management, sends broadcast email and/or instant messages to the user community and emergency notification list.
- Provides technical support for internal end-users on a variety of hardware, telephony and other IT equipment, software problems including operating system support, application support and system access problems;
- Provides on-call/onsite support to/during business events; monitors online systems availability and reports issues and outages for prompt resolution to ensure availability of the system application/s required of the event;
- Setup, configure and deploy computers and associated operating system/s and applications, connected peripherals and end-user local telephone units;
- Performs first-hand troubleshooting for under warranty equipment and escalate findings and issues to vendor/s. Perform troubleshooting and repairs on out-of-warranty equipment and/or escalate to other technical resources as appropriate;
- Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware, operating system and programs; Installs verified software onto end-user workstations;
- Assist the Systems and Network Administrators in the maintenance and administration of the company’s Domain, Server, Network and Telecommunications equipment, Core Applications, Database and Electronic Messaging Systems;
- Identify accredited vendors and/or outsource for other vendors for required IT equipment and prepares requisition requests for bidding;
- Comply with internal and external policies and regulations;
- Performs other tasks that may be assigned.
Kualifikasi Minimum
- Education: Bachelor’s Degree in Information Technology or equivalent.
- Experience: At least 2 years of technical support and operations covering IT infrastructures and systems, productivity applications, messaging, database systems, telephony and network technologies.
- Knowledge: Working knowledge of common information technologies and systems: server and desktop systems, network systems ((LAN/WAN/MAN) and protocols (IP, etc.), network applications (IP-based PBX Systems, Storage Systems-NAS / SANS) and system applications (email using MS Exchange). Basic administration (querying, backup and restore) of MSSQL and/or MySQL database systems. ITIL knowledge/background. Proficient in MS Word, Excel, Outlook, PowerPoint, web tools, SharePoint, Visio, and other business productivity software.
- Skills: Possesses problem solving capabilities; ability to apply technical standards, principles, theories and techniques; ability to communicate technical information to technical and non-technical personnel; strong communication skills, both written and verbal. Technical writing for documentation or instruction.
- Personality: Works well both alone or in a team setting, resourceful, organized, diligent, analytical, team-player, goal-oriented.
Fasilitas dan Tunjangan
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Keahlian yang diperlukan
- Network Administration
- ITIL
- MS SQL Server
- Technical Support
- MySQL
- Cisco Networking (CCNA)
- Microsoft / MS Exchange
Jurusan yang Diminati
- Information Technology
- Computer Science
- Computer Communications [Networks]
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- PS Bank Center, Makati, Metro Manila, Philippines
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Tentang First Metro Securities Brokerage Corporation
The Company
FIRST METRO SECURITIES BROKERAGE COPORATION is a stockbrokerage house licensed to trade in the Philippine Stock Exchange.
Established in 1994, we have been a trusted provider of equity brokering services and solutions to individuals, public and private corporations and other financial institutions for over 20 years.
Our strong expertise in the stock market is backed by the strength and stability of FIRST METRO INVESTMENT CORPORATION, the leading investment bank in the country, and the METROBANK GROUP, one the Philippines' largest financial conglomerates.
We provide our clients with easy and convenient access to the listed securities in the stock market, either thru our state-of-the-art online trading platforms or with the assistance of our seasoned and knowledgeable equity brokers.
Our strategic alliances with highly regarded local and international economic and market research providers give our clients access to superior and reliable economic and market information, analysis and recommendation.
We are the market maker and one of the authorized participants of the country’s first and only Exchange-Traded Fund (ETF), the FIRST METRO PHILIPPINE EQUITY EXCHANGE TRADED FUND (FMETF), which tracks the performance of the PSE Index.
Our people
WE PUT PEOPLE FIRST.
We believe success happens when we put talented and passionate people together in an inspiring environment that supports teamwork and personal growth. That is why at FirstMetroSec, we put people first in everything that we do. We focus on attracting and nurturing top talent and providing them with a career that is fun, rewarding and engaging. We motivate people to perform at their very best through continuous training, advancement opportunities, a collaborative atmosphere and competitive pay and benefits packages. Our rapidly growing team is always on the lookout for people who are results-driven, energetic, team-oriented and customer-focused. If you have these qualities and can see yourself at FirstMetroSec, we would like to hear from you.