Tech Operation Support
FinAccel
- South Jakarta, IndonesiaMezzanine, Rukan Permata Senayan Unit E-08, Jl. Tentara Pelajar, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
About the role:
- Daily checking of Ticketing system and responding to customers for reaching SLA.
- Troubleshooting initial level of Issue’s, deriving Possible solution.
- Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
- Do periodic monitoring of the dashboard related to the product.
- Do monitoring of production alerts.
- Collaborate with the engineering team.
- Write reports and business correspondence.
Kualifikasi Minimum
About you:
- Strong sense of debugging and troubleshooting an issues out of your mind is a must.
- Experience with linux or familiar with a common Linux distribution.
- Experience with Scripting technologies. (i.e. bash, python)
- Experience with Programming/Application Development. (i.e. node.js)
- Experience using rest clients. (ex. Postman, ARPClient, etc).
- In-depth knowledge of Structured Query Language (SQL).
- Thorough understanding of the Agile development process.
- Strong verbal and written communication skills.
- Strong analytical and problem-solving skills and passion for learning.
- Self-motivated with the ability to work independently or as part of a team.
- Available to response and handle after hour issues.
- Familiarity with Linux and solving issues on the platform.
- Proficient in the use of JIRA for managing ticketing.
- Additional advantage: Knowledge of using test management tools.
- Additional advantage: Cloud experience in AWS (preferred) or GCP.
- Additional advantage: Hands-on experience in the latest infra tech like Kubernetes, Containers, server-less architecture.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Dipo Tower, Jl. Gatot Subroto No.Kav 50-52, RW.7, Petamburan, Kecamatan Tanah Abang, Jakarta, Daerah Khusus Ibukota Jakarta 10260
Tentang FinAccel
FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing at rates which are much lower than consumer finance companies. We do this by using breakthrough technology and science to unlock unprecedented insights about credit risk and fraud from multiple data sources: phone, social networks, telco, financial and location data.
FinAccel is founded by an experienced and well rounded team: Akshay Garg (cofounder Komli Media), Umang Rustagi (McKinsey financial services) and Alie Tan (PicStory and Affle). The company is backed by some of the biggest investors in the region: Jungle Ventures, GMO, AlphaJWC and 500 Startups. The company has a flat, egalitarian structure, no politics, no BS; people who are problem solvers and execute fast will thrive here.
FinAccel is not for everyone. People who do well here tend to have a few qualities in common:
- Intelligent
- Intellectually curious
- High ownership over their work
- Strong communicators
- Biased for speed
- Team players
- Excited by an all-in work culture
- Motivated by building innovative products
We provide employees with a work environment which is:
- learning and execution oriented without any politics or excessive managerial overhead,
- where taking initiative is highly valued,
- where making mistakes is encouraged as long as you keep learning from them,
- one of the best compensation structures in the startup world (everyone is a shareholder in the company).
If you feel this is you, then we'd love to hear from you.