Service Desk Representative  

Service Desk Representatives' main responsibilities are to accept incoming calls for both local hotline and toll-free hotline numbers, provide information to clients regarding status of their concerns and requests, serve as back-up representative for Electronic Channel depending on the surge of volume of emails and expected to support other activities that his/her Team Leader may assign from given time.

RESPONSIBILITIES

• To be able to provide first call resolution to the clients.
• Monitoring the commitments based on standard and complaint turn-around times (TATs). Tasked to liaise with internal operations of the company in the accomplishment of such
• Provides feedback to clients regarding the status of their concerns and requests. Types of feedback may vary from the concern being on-process, complete, or delayed.
• Expected to support activities that the Team Leader assigned within one's capacity

• High sense of responsibility and urgency in dealing with external and internal clients
• High regard for integrity
• Good oral communication skills, both English and Filipino
• Proficient in e-mail and complaint handling, with high service quality
• Good multi-tasking and account management skills
• Basic computer skills
• Excellent attention to details
• Must be a graduate of any 4-year course
• Willing to work in MANDALUYONG CITY
• Preferrably with 1-3 years experience in customer service