Business Intelligence Team Lead  

DESCRIPTION OF FUNCTIONS:

1. Manage and monitor team productivity to develop standards dashboards and information analytic support to the Operations division, Data preparation (sourcing, acquisition, integration), Data warehousing, Data Privacy, and Data governance. Reporting, analytics, Crafting objectives, metrics, KPIs/KPMs, Balanced Scorecard, Data Visualization, systems and best practices (both human and technological) for process improvement creation, including the real-time implementation of strategies. Corollary to that, reviews, documents, and revises internal (Operations) and external (other FLI units) procedures that may be assigned by the Business Intelligence Head, Operations Head, and/or Upper Management, with the ultimate goal of achieving processes that are cost-efficient, rational, and risk-mitigating. As a result, instills and reinforces a strong customer service and professional-oriented ethnic in the entire Operations team through the various initiatives relevant to process improvements.

2. Manage and monitor the team in establishing workflows for Operations, creating, editing, publishing, and retiring content; whose goal is to integrate new content/activities/ initiatives within the existing and traditional frameworks.

3. Manage and monitor the team of Specialists and help them scope, coordinate, conceptualize, and document user and functional specifications for software and hardware requirements of Operations, while serving as project lead for each, if needed. Serves as admin and maintenance for existing cross-functional systems in place.

4. The maintenance and monitoring of a functional content and project calendar throughout the Operations division, and defining the owners of each vertical to particular persona groups.

5. Leveraging market data to develop content themes/topics/ processes and execute plans to develop assets that support a competitive point of view.

6. Conceptualizes and implements employee programs aiming for optimum performance levels through motivation, and.or positive/ negative reinforcement. Uses, as basis, the monthly monitoring of employee performance through Key Results Areas, and through instinctive, analytical observation of the working environment.

7. Ensures all operational content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for high value user experience for all channels of service including electronic, online, voice, email, mobile, video and face-to-face.

8. Works closely with the Business Intelligence Head on all creative and process improvement initiatives, management operational information dashboards, and analytics to ensure a consistent message across the various Operations departments.

• Candidate must possess at least Bachelor's/College Degree in Engineering (Industrial), Business Studies/Administration/Management or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Assistant Manager/Manager specialized in Marketing/Business Development or equivalent.