Chinese Customer Support Agent  

We're hiring!

EPMI is wanting to hire talented individuals to work full-time in our office in Valero Street, Makati City as Chinese Customer Service Agent.

You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll utilise your excellent communication skills to answer queries via Live Chat and email. Liaising with internal and external stakeholders to resolve issues as quickly as possible, you’ll be adept at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems.

What we can expect from you:

• Native Chinese language knowledge (Mandarin)
• Excellent English language knowledge
• Experience managing demanding customers
• Excellent computer skills
• Excellent communication skills and an eye for detail

What you can expect from us:

• A fun, fast and fair workplace
• Competitive pay
• A work environment that welcomes your ideas and suggestions, big or small
• The best work parties and events
• Unique personal development opportunities within the company
• Flexible holiday structure and sick pay
• Multiple possibilities to attend conferences and events
• No corporate BS
• Comfortable offices with plenty of snacks, drinks and good vibes