EF EFEKTA English for Adults
EF EFEKTA English for Adults

Center Manager  

EF EFEKTA English for Adults

  • Jakarta Pusat, Indonesia
    Jakarta Pusat, DKI Jakarta, Indonesia
    Jakarta Pusat
    DKI Jakarta
  • Penuh waktuFULL_TIME

Deskripsi Pekerjaan

As Center Manager, you are responsible for the center’s day-to-day operational activities. You are responsible for a center’s staff, customer, and business performance. You are expected to lead center revenue performance, support day-to-day center operations, and manage center team.

Key Responsibilities

  • Embody EF core values and set a service-oriented, collaborative culture in the center through role-modelling.
  • Engage with customers actively and personally and create an environment in which all staff treat our customers respectfully, like they are your first or last.
  • Identify new ways to deliver the best customer services; take care of customer complaints and turn unhappy or angry customers into our advocate.
  • Responsible to the achievement of Center’s revenue by leading the team through various customer acquisition channels, including referral and retention of current students.
  • Monitor the center performance through verification and analysis of sales reports and student satisfaction reports (NPS results); make sure center follows all EF English Center processes, policies, and procedures.
  • Lead the Sales, Service and Academic team in acquiring new students, maintaining number of students and ensure memorable learning experience throughout the study period.
  • Come up with ideas and feedback in order to make things better, that help improve the business continuously.
  • Ensure a safe, clean, delightful working and learning environment for staff and students; in a nutshell, run and grow a meaningful business with sound financial result, through people and service.

Kualifikasi Minimum

  • Hold a degree or higher qualification, overseas study or working experience is desirable.
  • 5+ year work experience with exposure in managerial or people development position in fast-paced growth environment. Had independently handled overall management and experienced work with people from different culture.
  • Have proven track record in team leadership and management, proven track record on hiring, training, developing staff, and retaining star performers.
  • Result driven, have strong sales background, have proven record on achieving sales, and/or service target.
  • Can communicate effectively in English in a multicultural environment.
  • Excellent interpersonal skills and communication skills.
  • Are passionate about and capable of running a quite independent P&L.
  • Self-motivated and comfortable working under pressure while maintaining a positive spirit.
  • Are flexible to work Saturdays and Sundays due to the nature of our business.

Fasilitas dan Tunjangan

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Keahlian yang diperlukan

  • Sales and Marketing Knowledge
  • Problem Solving
  • Leadership skills

Ringkasan Perkerjaan

Tingkat Posisi
Mid-Senior Level Manager
Sales and Marketing
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Alamat Kantor
Jakarta Pusat, DKI Jakarta, Indonesia
Education Management
1 lowongan dibuka

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Tentang EF EFEKTA English for Adults

EF EFEKTA English for Adults EF - EXCELLENCE IN ENGLISH TRAINING EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang). EF & INDONESIA With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day. EF & OLYMPICS EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads. EF & INTERNATIONAL COMPANIES EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees. EF Foreign Tutor. EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

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