Customer Service Representative (CSR)  

Hello from e-pon Team!

CSR is responsible for answering general inquiries regarding our product thru chat and email, responsible for checking and updating the SR TSR for escalation routes.

Main Functions:

• Utilizes soft skills and provides the accurate information regarding what the e-pon digital is and what our
• app is about.
• Raises escalation concerns thru proper channels and
• Resolves incoming tickets based on the concerns of the end user or merchant.
• Will handle chat and email inquiries via the ticketing system.
• Will handle chat and email inquiries via the ticketing system.

• At least reached 2 years in college, vocational or under graduate.
• Fresh graduate or with experience as a customer service representative on the BPO industry or similar field is required.
• With 2 years or above experience with the BPO industry as customer service representative is an advantage but not requirement.
• At least familiar about web-based tools such as Salesforce, Freshdesk, Hubspot, Zoho or any ticketing system.
• Excellent communications skills, must be proficient in written and oral English.
• Can work well with others, as well as professional in dealing with customers/clients/colleagues.
• Integrity, can work under minimal supervision and has the initiative to complete tasks prior to deadlines or SLAs.
• Must be amenable to work on site in BGC, Taguig.

Join e-pon now!