ICT Operations Support Assistant | Digos  

Provide the day-to-day operational ICT support to the assigned branch. This includes resolution of technical problems and the maintenance of ICT infrastructure and operating systems.

Key Responsibilities

• Provide first line helpdesk support to employees and other end-users employed by DSG Sons, Inc., and other collaborative partners
• Log employee (internal customer) queries and its corresponding resolutions in the Helpdesk Tracking System.
• Diagnose software/hardware errors and provide the necessary solutions
• Analyse queries and/or concerns to identify trends and underlying issues
• Ensure that data is routinely backed up following set schedules
• Set up new computer system units, and updates computer programs, anti-virus, and other applications, as necessary
• Maintain an inventory of all computer equipment, software licenses, and etc. for the assigned branch
• Ensure adequate maintenance provision for the computer equipment
• Fix computer parts, as necessary
• Perform other tasks as directed from time to time

• Must at least have a Bachelor’s Degree in Computer Science, Computer Engineering, or Information Technology
• Entry level; no experience necessary
• Familiarity with IT Troubleshooting (hardware, software, and network)
• Familiarity with installing, updating, and configuring different software programs
• Must be detail-oriented
• Good communication and interpersonal skills
• Willing to be assigned in Digos
• Willing to start ASAP