Customer Support – Telco / Broadband (Dayshift)
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Be part of a fast-growing and dynamic team supporting the APAC and Oceania Regions with the opportunity to be trained and promoted into Tier 2 roles within your first 6 months of employment!
The Customer Support role is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.
GENERAL RESPONSIBILITIES:
- Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
- Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
Kualifikasi Minimum
- Candidate must possess at least an Associate or Bachelor’s/college Degree of any course
- Previous Telco/Broadband customer/client support experience is required
- Experience in Customer Service/Technical Service is required
- Excellent English communication skills (both oral and written)
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
- May receive training to become a multi-skilled support agent
- Willing to work in BGC even during holidays or weekends
- Possible shifting schedule
PhP30,000 - PhP35,000/month + Incentives + Benefits(Actual salary offered is based on relevant skills and total years of applicable experience)
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines