Customer Support - Telco (Dayshift)
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-05-04T05:16:01.260583+00:00Ditutup.
Deskripsi Pekerjaan
RETAIL FIXED CONSULTANT
POSITION OVERVIEW
A Consultant interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.
GENERAL RESPONSIBILITIES:
- Responsible for handling all telephone, e-mail or live chat enquiries
- Responsible for providing customers with correct information and resolutions for all service requests
- Handle and resolve customer complaints within the procedures and guidelines provided
- Ensure all client enquiries are recorded into the system, confirming all details of the enquirer with 100% accuracy
- Ensure compliance with goals, policies and procedures are adhered to at all times
- Dealing with all calls and enquiries politely, courteously, professionally and assertively
- Matching customer’s need to client’s products and services
- Responsible for archiving, filing and distribution of documentation
- Provide well-rounded, prompt, high-quality, and professional client service at all times
- Any other task/duty as directed by client/management
Kualifikasi Minimum
- Candidate must possess at least a Bachelor’s/College Degree
- Must have an active passport ready for the opportunity to travel
- Must have at least two (2) years of experience as a Customer Service Representative for Telstra in a BPO/Offshoring setting
- Must have a sound understanding of Telstra products, systems and processes for Business and Consumer Customers
- Proficiency in using Microsoft Office applications
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
- Demonstrate commitment in upholding core values and behavioral standards
- Excellent customer service, problem solving and analytical skills
- Ability to be flexible, adaptable and work in fast-paced environment
- Strong command of the English language, both oral and written
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.