Account Manager  

Operate as the lead point of contact for any and all matters specific to your customers

Build and maintain strong, long-lasting customer relationships

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

Assist with high severity requests or issue escalations as needed

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• BA/BS degree or equivalent