CSR Team Lead
Depromo Technology Inc. (Loong Delivery)
- Makati, PhilippinesSen. Gil J. Puyat Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-02-09T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Ensures that customer complaints are resolved to customer service team to attain departmental and organizational goals.
- Determines work procedure, work schedules, and workflow for customer service representatives.
- Participates on employees' annual reviews, appraisals and performance.
- Maintains communication with customer's via emails, phone calls, mail, etc.
- Maintain in-depth working knowledge of the company's brands, systems and processes.
- Answers agent questions regarding best practices for difficult calls.
- Monitors and evaluates agent performance, proving learning or coaching opportunities, and taking corrective action, if necessary.
- Works with other supervisors and management team members to support agents and maximize customer satisfaction.
Kualifikasi Minimum
- At least 2-3 years experience
- Good communication and presentation skills
- Excellent problem-solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
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Tentang Depromo Technology Inc. (Loong Delivery)
Loong Delivery is an international online food delivery marketplace in South East Asia. Philippines is our first stop, soon we will be operating in Thailand, Singapore and Malaysia. We aim to provide the leading food delivery service to our users.