Customer Service Representative (CSR)
Depromo Technology Inc. (Loong Delivery)
- Makati, PhilippinesSen. Gil J. Puyat Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2018-12-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Responsible for answering inbound inquiries in a timely manner by multitasking and communicating with the customer and able to fix concerns and request.
- Assist our customer with their orders using chat, calls and emails.
- Handle customers complains in effective and productive manner.
- Collaborate with different teams resolving customer’s line up.
- Negotiate and secure partnership deals with brand and merchant.
- Monitoring the delivery time
- Check the status time to time so the customer didn’t call you for follow up in their order.
- Assisting Loong Riders to communicate with our customers and merchants so we can avoid wasting time and gas.
- Providing quick solution in riders problem
- If we notice already that our riders got the cancelled request we have to tell them right away.
- Assisting our Hub Captain for those needs , Especially on the riders concern, so we can avoid delayed transaction
Kualifikasi Minimum
- At least 1-2 years of working experience in the related field is required
- Amenable to work in shifting schedule
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
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Tentang Depromo Technology Inc. (Loong Delivery)
Loong Delivery is an international online food delivery marketplace in South East Asia. Philippines is our first stop, soon we will be operating in Thailand, Singapore and Malaysia. We aim to provide the leading food delivery service to our users.