Customer Service Agent
Dekoruma
- Kota Jakarta Barat, IndonesiaJl. Srengseng Raya No.11a, RT.2/RW.8, Srengseng, West Jakarta City, Jakarta, Indonesia, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta BaratDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- KontrakCONTRACTOR
Berakhir 7 months ago
2023-10-19T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Handle complaints or questions via call/email/whatsapp/ social media with excellent communications
- Handle refund, return, and exchange items
- Identify customer needs and help customer to finds products as customer needs
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Record daily reports
Kualifikasi Minimum
- Able to operate multi-application at the same time
- Having a good computer skill, at least operate Ms. Office
- Excellent communication skills
- Handling customer queries through live chat and product discussions
- Willing to work in shifts
- Resolving customer issues quickly and efficiently
- Familiar with CRM
- Willing to start working immediately
SKILLS
- Customer Service oriented
- Fast response and high initiative
- Excellent communication skills
- Problem Sensitivity
Fasilitas dan Tunjangan
Paid Sick Leave
Employee Discounts
Medical / Health Insurance
Keahlian yang diperlukan
- CRM Software
- Customer Service
- Problem Solving
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Srengseng Raya No.11a, RT.2/RW.8, Srengseng, West Jakarta City, Jakarta, Indonesia
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Tentang Dekoruma
Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.
While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.
Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.