Reservation and Ticketing Agent
Genting Phils. Holdings LTD
- Pasay, PhilippinesNAIA Terminal 3 Departure Area Ramp, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- PHP 14.000,00 - PHP 15.000,00 / bulanPHP140001500014000MONTH
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-06-30T03:15:07.469703+00:00Ditutup.
Deskripsi Pekerjaan
- Handle all incoming call inquiries, complaints, and ad-hoc request from customers, this includes processing of booking, amendment, and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs, and offer a solution.
- Follow up on the feedback and escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customers' comments to Team Leader for service improvement.
- Function as support on disaster recovery for other centers.
- Perform other duties and responsibilities that may be assigned from time to time.
Kualifikasi Minimum
- Finished at least 2 years in College.
- Excellent English communication skills, both listening, verbal, and written.
- Good customer service skills.
- Excellent telephone etiquette.
- Good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Willing to work on shifting schedules, night shifts, and on Public Holidays.
- Filipino citizen or hold relevant residence status.
- Can start as soon as possible.
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Employee Discounts
Lain-Lain
Travel Discounts
Jurusan yang Diminati
- Hospitality Management [Tourism]
- Business Administration [Business Management]
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Pasay, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Genting Phils. Holdings LTD
Genting Hong Kong is a leading global leisure, entertainment, and hospitality corporation committed to continue to grow strongly as a leading Asian multinational corporation.
With businesses in cruise line and leisure and entertainment.