Customer Service Advisor
Purpose Driven Career Management Inc.
- Pasig, Philippines19F The JMT Corporate Condominium, ADB Ave., Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-12-08T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Investigate customer's problems and find solutions.
- Communicate with customers via phone, email, or letter.
- Hire, train, and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Train agents on how to adequately address problem over the phone or how to write correspondence.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
- Supervise customer service managerial staff.
- Train managers on how to effectively lead customer service agents.
Kualifikasi Minimum
- Candidate must possess a Bachelors Degree;
- At least 1-year working experienced in related field;
- With Pleasing Personality;
- Good in verbal and written communication skills;
- High organizational skills through planning and holding meetings, presentations with clients;
- Must be meticulous and have an eye for detail;
- Knowledge in printing is an advantage but not required;
- Enthusiastic and persistent in pursuing business opportunities.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 19F The JMT Corporate Condominium, ADB Ave., Pasig, Metro Manila, Philippines
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Tentang Purpose Driven Career Management Inc.
Purpose Driven Career Management Inc. offers permanent placement services for a wide variety of job classes in different industries. To find a perfect job match, suitable candidates for placement are sourced then selected through a series of competency-based assessment process which focuses on personality, values, skills and work preference.