Technical Support Engineer | Tier 1  

The Tier 1 Technical Support position is a customer facing, self-directed role working within the Managed Services group. Tier 1 Technical Support individuals process complex technical problems and handle monitoring, customer incident response and upkeep of cloud systems supporting global companies across a broad spectrum of industries and technical environments. They have a technology background and are passionate about the latest cloud, virtualization and monitoring solutions, solving complex problems and gaining new skills.

Tier 1 Technical Support communicates the status of incidents to customers by providing clear, well-written technical updates in a timely fashion. You will verify that problems have been resolved and follow-up with customers. Our Tier 1 Team uses monitoring applications that track availability and performance while making certain to hand-off incidents between teams and shifts. You will ensure support requests have been fully completed based on customer Service Level Agreements.

• Degree in Information Technology or related Computer Science degree
• Experience providing technical support of Linux and/or Windows-based systems and or applications.
• Working knowledge of Windows Server
• Working knowledge of Linux Server
• Experience with network support.
• Strong analytical problem solving skills.
• Demonstrated focus on quality customer service.
• Demonstrated ability and desire to learn new technologies quickly.
• Organized, self-starter with an ability to work independently and as a team member to follow through on issues.
• Fluent verbal and written English skills to communicate internally and with external customers.
• Reliable attendance and able to work graveyard shifts.
• Ability to work from an office in UP-Ayala Technohub, Quezon City