Systems Administrator (Tier 2)  

The Tier2 Systems Administrator is focused on customer incident response and modification of cloud systems supporting global customers across a broad spectrum of industries and technical environments

Specific Duties

• Remotely resolve complex customer support incidents escalated from the Tier 1 team
• Complete installations, updates and administration for enterprise computer systems
• Implement and update monitoring systems that oversee availability and performance
• Run a variety of command line scripts and use a variety of tools to resolve technical
• issues
• Perform regular security reviews using industry tools
• Provide clear, well-written technical updates to customers in a timely fashion
• Read and understand step-by- step instructions that resolve technical issues and be able
• to execute on those instructions in a rapid fashion
• Seamlessly hand-off incidents between shifts
• Ensure support requests have been fully completed in a timely matter

• Degree in Computer Science/Engineering or related field
• 3+ years experience or familiarity with supporting mixed (Linux and Windows-based) systems and applications
• Hands-on experience in cloud-based deployments (AWS, Google Compute, Azure)
• Working knowledge of any scripting language
• Experience in automation (Jenkins, Chef, Puppet automation experience a plus)
• Experience with monitoring solutions a plus: Zenoss, Cloudwatch, Nagios, New Relic, Pingdom
• Fluent verbal and written English skills to communicate internally and with international customers
• Self-motivated and can work independently and as a team member
• Flexibility in work schedule including a rotating shift and rotating on-call
• Ongoing desire to learn new technologies
• Ability to work from office in Quezon City area