Technical Support
CSS Corp
- Taguig, PhilippinesBlue Sapphire, 2nd Avenue, corner 30th Street, Burgos Circle, Fort Bonifacio Global City, 2nd Ave, Taguig, 1634 Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-04-03T16:00:00+00:00Deskripsi Pekerjaan
Level 1 agents are employed by the Technical Support Service Provider and offer frontline end user support dealing with hardware- and software-related issues. The primary tasks of this team consist of verifying caller identity, creating cases in the incident management system, and resolving technical issues. In instances where an issue cannot be resolved with available resources, agents are expected to thoroughly and accurately record the customer’s inquiry and initiate the escalation process. In performing these tasks, Level 1 agents are expected to be able to use typical contact centre systems.
Kualifikasi Minimum
- Working knowledge of incident management systems.
- Ability to do configure, operate and troubleshoot the following:
- Windows / Windows mobile
- Macintosh and Linux systems
- iPhone
- Blackberry
- Android
- Other mobile devices
- Excellent verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Language of support should be the agent’s native language as demonstrated by adequate results in proficiency testing.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Blue Sapphire, 2nd Avenue, corner 30th Street, Burgos Circle, Fort Bonifacio Global City, 2nd Ave, Taguig, 1634 Metro Manila, Philippines
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