Technical Support Representative - 5 months Fixed Term (Ortigas Center location)
Nixplay
- Pasig, Philippines18th Floor, Emerald Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The Customer Care team is an integral part of Creedon Technologies. We are looking for fresh technically minded and customer-centric candidates who can handle novel situations and issues. Individuals that can take charge of addressing product issues, complaints, and inquiries and resolves it in a timely manner.
Overall Purpose of the Role:
Overall responsibility in building customer satisfaction, help retain customers and increase level of repeat business.
Key Responsibilities:
- Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolution
- Maintain an awareness of customer needs and potential product issues through customer contact, including escalated calls, emails and other customer contact channels
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
- Participates on teams and special projects to improve product and service quality and client satisfaction
Kualifikasi Minimum
- Completed at least two years in college
- Proven Multi-Tasking skills
- Good in verbal and written English communication and comprehensive skills
- Analytics and problem-solving skills
- At least 2 years work experience in BPO
Fasilitas dan Tunjangan
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Emerald Avenue , Pasig, Metro Manila, Philippines
Tentang Nixplay
Established in 2007 and headquartered in the U.K, Creedon Technologies is an innovative technology company with offices in U.S, Canada, China and Philippines. As the parent company to Nixplay and Nixplay Signage, our mission is to continuously bring unique and innovative products and services to market.