CoLearn Customer Success Officer  

About CoLearn:

Co-Learn was created in 2019 with the goal of making Indonesia competitive on a global scale. We help offline education players go online and create an inviting physical and digital environment that motivates students to study. Learn more about us at https://colearn.id

About the Customer Success Team:

Our success depends on the success of our acquired partners, offline education players making the transition to go online as quickly and smoothly as possible. Our Customer Success Team ensures owners, teachers, and students are able to utilize Colearn technology to enhance their learning experience.

As a Customer Success Officer, you will be responsible for:

• Onboarding new Partners identifying Colearn features that help them achieve success as quickly as possible
• Training Colearn Partners team to utilize online services such as online classes and practice assignment
• Support and respond to any alerts, red flags and poor performance of the product to ensure appropriate Product Teams will be able to resolve quickly and effectively
• Provide continual feedback to the Product Team to drive development based on customer needs
• Promoting programs available for Colearn Partners, ensuring participations

Qualifications:

• At least 1 year of Customer Success/Customer Service experience
• Customer Success experience in the tech industry is an asset
• Able to work under pressure with target orientation
• Able to collaboratively solve Partners’ problems on the spot