Operations Associate | Fiat Settlement
Coins.ph
- Pasig, PhilippinesUnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-09-05T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Oversee daily customer operations of Coins.ph fiat wallet (cash in, cash out, bills payment, etc.) services which includes transaction processing, service monitoring, and incident reporting and handling
- Monitor and analyze Coins.ph fiat wallet transactions
- Respond to escalated customer fiat wallet concerns and issues
- Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
- Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency
Kualifikasi Minimum
- Internship experience in operations, settlement or reconciliation at a digital asset firm or financial institutions is a plus
- Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
- Passionate about building long-lasting customer relationships and optimizing processes
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and knowledgeable in Google Suite programs
- Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
- Interested in Web3, Cryptocurrency is a plus
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
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Tentang Coins.ph
At Coins.ph, we give people the freedom to use their money the way they want.
Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card.
Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked.
We are going to change the landscape of financial inclusion in Southeast Asia