Customer Service (CSM)  

Role Title: Customer Success Manager

The Customer Success Manager will be responsible for handling customer support inquiries through phone and email. The scope of the role includes selling our product and services. We are in search of someone with strong sales experience, customer service, chat, and email management, and excellent communication skills.

What You’ll Do:

• Act as the first point of contact for all service questions. Utilize voice and non-voice channels to resolve customer queries.
• Capture and track customer feedback and coordinate with internal teams to resolve issues.
• Inbound Customer Service: Interact with customers over phone and email to address various product queries and issues.
• Outbound Customer Service: Call/email prospective clients to explain product and services, and build professional working relationships
• Sales: Generate leads/prospects over the phone, follow-up with leads who have been contacted in the past
• Maintain the client database and ensure that client/customer information is always correct and updated.
• Collaborate with our California and Oklahoma offices to enforce the goal to close qualified leads

What We’re Looking For:

• You have at least 1–2 solid years’ experience in Inbound and Outbound Customer Service, Inbound Upselling, Chat, and Email Support
• Excellent listening, convincing, and communication skills. Good American accent is a must.
• Excellent track record in Customer Service and Sales
• You are comfortable with technology (email, Google, VOIP, etc.). Familiarity with CRM applications, Zendesk, and other platforms is a plus
• You can work on night shift. Flexibility to work on the weekends is a plus.
• You are willing to work in Eastwood, Quezon City.