Reception Support  

Your role is to assist our Australia-based client to provide administrative support to the team. You are primarily in-charge of implementing an effective phone call system, such as managing the phone calls, diverting calls, etc. The receptionist is also involved in the documentation procedure and other admin tasks in both clinics of the client.

OPPORTUNITIES

As an offshore Reception Support, you will:

• Will run the virtual reception to handle calls and emails
• Handles all admin tasks
• Contribute to team effort by accomplishing related tasks as needed

Your daily tasks will include:

• Handling all incoming calls effectively with politeness and in a professional manner, and follow the proper procedure when requested to divert the call
• Sending emails to the appropriate internal staff members
• Performing admin tasks such as documentation and updating of records
• Managing payroll queries
• Managing applicants wishing to apply for work
• Managing inbound sales enquiries
• Contribute to the team effort
• Perform other administrative duties as may be required by the client.

ESSENTIAL ATTRIBUTES

• Excellent verbal and written English skills
• Highly organised
• Mature disposition
• Has strong attention to detail
• Flexibility to perform relevant admin tasks as required by the clients
• Can multi-task and work under pressure

REQUIREMENTS

• Proficient with MS Office applications, especially MS Outlook
• Has good email management skills
• At least 2 years work experience months call handling and customer service experience
• At least 1 year exposure to Australian account/s