Fraud Manager  

Why We Exist

We entered the Philippines market to spark the future-ready, customer-obsessed transformation in the financial services sector. Since our launch, we have rallied behind the vision of bringing an accessible and seamless banking experience to the consumers while helping them achieve financial freedom. We aim to be the most trusted digital bank for every Filipino.

The People & Culture

We call ourselves CIMB Mavericks - unique individuals who are thriving in a fast-paced and highly competitive environment. Everyone who joins CIMB Bank is not afraid to own big responsibilities and are very persistent in creating new ways to achieve our goals. Aside from looking after our own successes, we embody malasakit and ensure that we also take care of our colleagues’ feat. Every day we are fueled by our shared purpose. To top it off, we thrive in a modern work environment which allows us to be fun to the core.

Overview of the Role
This position will be in charge of managing fraud operations and conducting fraud investigations on cases of possible fraud on customers and recommend preventive actions to avoid fraud for the bank.

Key Responsibilities

• Management of the fraud operations team
• Management of fraud alert systems
• Formulate and update rules for fraud alert systems used
• Ensure fraud investigation is completed in a timely manner
• Review and recommend possible fraud mitigation strategies to Management
• Attend court cases, serve as liaison with enforcement agencies, and file complaint reports to relevant agencies
• Represent the bank in mediation process with relevant Government authorities
• Maintain, manage and update all fraud investigation reports
• Compile monthly fraud statistics to management
• Conduct review of documents and applications for possible fraud
• Contact customers and related parties as part of investigations
• Undertake any other duties and responsibilities as assigned by Management from time to time

• With a minimum 5 years experience in fraud management from banking, fintech, or other related industries.
• Keen to process and details
• Investigation Skills
• Can quickly adapt to changes in operational processes and policies
• Willing to render overtime and work in a shifting schedule (including holidays and weekends)
• Proactive
• Can efficiently handle adhoc tasks on top of the daily BAU