Tier 2 Client Specialist
Cascadeo
- Quezon City, PhilippinesQuezon City, NCR, PhilippinesQuezon CityNCRPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Job Overview
Provide support to Zenoss Customers through the following:
- Reaching out to customers facing issues via Zenoss’ Zendesk tickets.
- Provide support via phone coming from Zenoss’ support call queue.
- Provide support to customers via remote screen sharing session (usually through Webex or Zoom). This is usually done for customers with on-premise Zenoss instances.
- Provide support for Zenoss SaaS service customer’s (ZaaS and Zenoss Cloud) by directly accessing customer’s ZaaS or Zenoss cloud instances.
Responsibilities
Support Through Tickets
- Communicate with customers using tickets to answer questions and to help diagnose and fix issues encountered by customers.
- Escalate if necessary to Zenoss L2 Support or Zenoss Support Managers.
Answer Phone Calls
- Answer calls coming to the Support Call Queue to provide assistance to customers
Remote Desktop Session
- Perform remote desktop session (through Webex normally) with customers to resolve issues encountered by customers on their Zenoss instance.
- Escalate if necessary to Zenoss L2 Support or Zenoss Support Managers.
SaaS Support
- Assist Zenoss ZaaS team in fixing issues on customers’ ZaaS or Zenoss Cloud instances.
Kualifikasi Minimum
- Preferable has a degree in IT, Electronics and Communications Engineering, Computer Engineering, Computer Science or any related course.
- Strong knowledge of computer and network systems.
- 2-3 years experience in IT administration
- Strong background in Linux and open-source technologies
- Linux System Administration skills.
- Windows System Administration skills a plus.
- Knowledge of TCP/IP networking.
- Preferably knowledgeable in shell scripting in Linux, like BASH.
- Python programming knowledge a big plus.
- Experience in the use of monitoring software such as Zenoss Core or Zenoss Resource Manager, and other Monitoring tools are a big plus.
- Certifications such in LPIC, Red Hat, AWS, GCP are a big plus.
- Good written and verbal english communication skills
- Organized
- Self starter with an ability to work independently as a team member
- Customer-centric attitude
Fasilitas dan Tunjangan
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Amazon Web Services
- SASS
- Linux
Lisensi dan Sertifikat
- Linux Professional Institute Certification -1
- Red Hat Certified Architect (RHCA)
Jurusan yang Diminati
- Information Technology
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Quezon City, NCR, Philippines
- Industri
- Information Technology / IT
- Lowongan
- 1 lowongan dibuka
Tentang Cascadeo
Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services.
Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.