Restaurant Supervisor  

Restaurant supervisor for American franchise casual dining chain restaurants

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control of all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Look for ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff
• Attend quarterly P&L meetings

• High school diploma required; associate’s or bachelor’s degree in Business Administration or Hospitality preferred
• Significant work experience in the hospitality industry and in management
• Front and back of house experience is a plus
• Strong working knowledge of food and beverage service
• Ability to use restaurant management software
• Strong leadership skills
• Decisive and critical thinker
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills