Junior Operations Assistant  

Summary
The Content Studio Junior Scheduling Coordinator is responsible for scheduling and appointment coordination of the Content Studio Creative Services team in Australia.

Key responsibilities: Operations Scheduling

• Coordinate the daily scheduling, coordination, and logistics of all photography floorplan, copywriting, video, and aerial drone appointments for our Content Studio customers in your assigned region of Australia.
• Respond to scheduling and appointment enquiries within accepted response times.
• Provide support to the team on the road in Australia, assisting where required if they are running late, can't find appointments, are unwell, etc.
• Assist the team of Campaigntrack Account Coordinators to facilitate requests for additional appointments not available in the online calendar.
• Be familiar with all team members in your assigned region, both fulltime and contractors, and be aware of the areas where they work and the job that they do.
• Constantly monitor the number of appointments and work with your Team Leader to ensure that the extra resources are planned in advance Professional Development.
• Understand the processes and procedures of each service type to assist and troubleshoot with the Content Studio Creative Services team when required.
• Remain current on all company systems, policies and procedures.
• Participate, where possible, in all company-wide seminars and other trainings.
• Report on performance to management as directed by Team Leader.
• Perform additional tasks as directed by Team Leader.

• Excellent written and verbal communication skills.
• Extremely organised and able to problem solve.
• Ability to multitask and manage own time effectively.
• High attention to detail.
• Organised, thorough, and the willingness to always double check the work of others.

Personal Qualities:

• Friendly and positive in nature.
• Positive attitude.
• Reliable.
• Enthusiastic and driven.
• A good communicator.
• Diligent.

Measures of Success:

• Met all deadlines for assigned tasks.
• Responded to all enquiries within accepted response times.
• Achieved individual targets for Known Performance Indicators (KPI).
• Provided regular progress reports to Team Leader.
• Demonstrated proficiency in systems, team, and region knowledge.
• Adhered to company expectations, policies and procedures.
• Maintained excellent staff relations with internal teams.