Customer Service Assistant  

This position is responsible for proactively interacting with customers to support an efficient ordering and delivery process and to provide and process information in response to enquiries, concerns and requests about products and services.

Key Responsibilities:

• Handle customer orders, staff bottle requests and point of sale materials for promotional activities and ensure completeness of required documentation and necessary approvals, strictly following set timelines.
• Identify and assess customers’ needs to achieve satisfaction.
• Respond promptly to customers’ enquiries.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Stocks reservation as and when required by commercial/sales staff.
• Filing of sales order forms/invoices

• Bachelor Degree
• Minimum 2-years relevant experience in order processing and customer service
• Knowledge of supply chain/accounting systems preferably JD Edwards / Hyperion systems is an advantage
• Proficient in Microsoft Excel and other MS Office applications. – Good communication and interpersonal skills
• Team player, enthusiastic and a can-do attitude

Functional Competencies

• Customer Service & Quality Orientation
• Communication and Relationship Building
• Process Management
• Project and change Management
• Creativity and Innovation
• Operational policy and procedures