Branch Service Manager
PT Bank SMBC Indonesia Tbk
- South Jakarta, IndonesiaMenara BTPN, CBD Mega Kuningan, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Carry out managerial functions, both financial and non-financial, in a responsible branch and ensure the implementation of operational and service processes in the branch in accordance with applicable provisions and procedures, including handling customer complaints or problems related to the branch.
- SLAs: fulfillment of transaction service levels based on agreed service standards and service times.
- Compliance: Ensure all operational activities in the branch comply with applicable policies and procedures.
- Maintain and ensure the readiness of facilities and infrastructure in the branch, and implement a neat and clean culture.
- Helping branch business growth by achieving sales targets set for the operations team
Kualifikasi Minimum
- Have a bachelor's degree in all majors min GPA 3 scale 4
- 5 years of working experience in similar role or responsibility
- Pleasant personality and good communication & presentation skill
- Strong leadership and able to build & lead a loyal team
- Deep understanding of banking product knowledge
- High optimism to drive result and provide solution for problems in branch
- High level of integrity and professionalism
- Fluent in English
Fasilitas dan Tunjangan
- Housing
- Medical / Health Insurance
- Employee Discounts
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Business Correspondence
- Problem Sensitivity
- Time Management
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- General Services
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Menara BTPN, CBD Mega Kuningan
Tentang PT Bank SMBC Indonesia Tbk
Our Journey
With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.
This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.
In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.
Life at SMBC Indonesia
At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.
We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.
Giving Back
Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.
Adaptive to change
With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.