Product Trainer  

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

• Field Support: Build collaborative internal, external and cross-functional relationships as an integrated part of a support organization and the retail leadership teams. Able to model training objectives in a live retail setting providing appropriate On-The –Job Training to frontline learners at all levels.
• Training Reinforcement and Sustainment: Timely, actionable and accurate follow-up that promotes enthusiastic leadership engagement for post training strategy increasing the practical application and consistent demonstration of the desired competency, skill or behavior. Ongoing calibration and alignment of training initiatives to business priorities. Ensure continued development of skills and competency, keeping spirit of initiatives fresh and relevant with all team members.
• Communication: Initiate bi-directional communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline. - Provide field level feedback and personal observations to internal teams to support on-going quality improvement. - Ensure frontline is aware of training initiatives and has a clear understanding of how to execute. - Provide regular individual contribution updates as requested.
• Training: Prepare for and facilitate training. Able to co-facilitate with field leaders and prepare them to cascade training as required. - Implement training by accounting for all logistics and preparation expectations - Promote an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skill or behavioral change.
• Project Support: Represent the frontline as a Subject Matter Expert for training content and the development of training plans as requested by internal project teams. - This role also represents the Project Team to the Sale Delivery team by working closely with delivery leadership and by providing regular project updates

• Minimum1 year of retail management experience;

• Working knowledge of Microsoft applications including Word, Excel and PowerPoint;

• Able to facilitate effective and engaging presentations using a variety of delivery modalities;

• Able to manage group or individual conflict;

• Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles

• With a sales promoter experience in any Telecommunication Industry is a PLUS!