Quality Advocate  

As a Quality Advocate, you’ll be responsible for ensuring the Boldr Service Delivery team’s compliance to quality guidelines by reviewing the team’s output, sharing findings, and collaborating with the Team Captain/s, in order to meet and exceed client expectations.

What Will You Do:

• Be an expert on support processes and make recommendations towards next steps.
• Perform assessment of customer interactions (phone, email, chat).
• Review data output against guidelines provided by the client.
• Check compliance of each team member to processes established by the client and capture errors including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy etc.
• Create timely reports and provide data trends to the Team Captain/s.
• Maintain focus on data integrity and producing work of the highest quality.

You Have…

• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Proven ability to work in a fast-paced team setting
• Excellent English language skills (written and verbal)
• Proficient computer and technical skills; proficiency in Google Suite and other tools such as CRMs (Zendesk, Freshdesk, Salesforce, etc.)
• Keen attention to detail