Senior Customer Service Advocate
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- PHP 25.000,00 - PHP 35.000,00 / bulanPHP250003500025000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.
WHAT WILL YOU DO
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs
Kualifikasi Minimum
YOU ARE…
- Curious and authentic, just like us! #beboldr
- Passionate about client satisfaction
- Attentive to even the most minute of details
- A great communicator in both written and verbal mediums
- Analytical and a problem solver
- Organized. Plus, your time management skills are off the charts!
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts
YOU HAVE…
- 2 to 3 years of customer service experience (may it be email, phone, or chat support)
- Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Ability to accept feedback gracefully
- 30-40 words per minute typing speed
Fasilitas dan Tunjangan
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Problem Sensitivity
- Email Support
- Chat Support
- Customer Service
- Communication Skills
- Deductive Reasoning
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Tentang Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!