Help Desk
Indodax
- South Jakarta, Indonesia2, Millennium Centennial Center, Jl. Sudirman Kav.25, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- KontrakCONTRACTOR
Berakhir 5 years ago
2019-08-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent question
- Run diagnostic programs to resolve problems
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Kualifikasi Minimum
- Min. Associate degree min GPA 3.0 from information technology or equivalent
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Millennium Centennial Center, Jl. Sudirman Kav.25
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Tentang Indodax
Indodax adalah platform untuk membeli dan menjual Digital Asset seperti Bitcoin, Ethereum, Ripple dan lain sebagainya. Digital Asset bisa dibeli menggunakan Rupiah atau Bitcoin. Kami menyediakan sistem yang mudah, cepat dan aman untuk melakukan transaksi Digital Asset.