Technology Support Availability Service
PT BFI Finance Indonesia Tbk
- Tangerang, IndonesiaHead Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang 2 months ago dan batas waktu lamaran adalah 27 Jun
Rekruter terakhir aktif 3 hours ago
2024-03-01T10:05:54.915468+00:002024-06-27T17:00:00+00:00Deskripsi Pekerjaan
- Responsible for providing Tier 2 (L2) support to Internal all incidents/issues related to production issues.
- Troubleshooting and resolving incidents with Advanced Technical Knowledge.
- Setup Monitoring Tools and Alerting.
- Participate in enhancement of the Monitoring Tools Production System.
- Analyse the technical issues in production by deep diving into the issues and identifying the root cause of
- the issue in production.
- Create post-mortem to prevent recurrence.
- Ensure proper SOP documentation of solutions and workarounds for L1 Support.
- Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress till resolution.
- Report status and progress of open incident tickets to technical lead on a regular basis.
- Handling escalation on actions from Level 1.
- Perform standby duty (24x7) on call support basis.
Kualifikasi Minimum
- At least 3 years of experience in relevant troubleshooting or support experience, familiar with SLA, handling tickets, monitoring, processes, and metrics.
- Good understanding of Linux environment, Windows Server.
- Familiarity with cloud provider, e.g., Google Cloud (preferred), AWS.
- Experience in Monitoring Tools ( Kibana, Grafana, Datadog,Grafana Loki etc ).
- Good understanding in SQL Query
- Experience in managing and monitoring Cloud System and DataCenter Server ( Onpremise )
- Good problem-solving and analytical skills to resolve technical problems.
- Good ability to write scripts and automation (using Bash Scripts/Python).
- Familiarity with Rundeck, Node Exporter, Prometheus, Nginx, IIS.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Head Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322
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Tentang PT BFI Finance Indonesia Tbk
PT BFI Finance Indonesia Tbk (BFI Finance) was established in 1982 as PT Manufacturers Hanover Leasing Indonesia, a joint venture between Manufacturers Hanover Leasing Corporation from the United States and local partners. It is one of long-established multifinance companies in Indonesia as well as the first multifinance company to be listed on the Jakarta Stock Exchange and Surabaya Stock Exchange (currently known as Indonesia Stock Exchange or IDX). BFI Finance was listed in May 1990 with ticker code BFIN. After undertaking debt restructuring due to the Asian financial crisis started in 1998, BFI Finance officially changed its name to PT BFI Finance Indonesia Tbk in 2001.
Currently, 48.15% of BFI Finance's shares are owned by Trinugraha Capital & Co SCA consortium (which among others consists of Bravo Capital Holding owned by Jerry Ng, Northstar Group, Garibaldi Thohir, and other passive investors). The remaining shares are owned by local and international institutional shareholders as well as public shareholders.