Tech Production Head  

Job Description:

Responsible for ensuring the technology operational process towards the application systems which will be used by the company in preventing any issues. Also, able to deliver solutions in order to prevent any financial loss to the company, responsible in managing and supporting IT in terms of Risk and collection of both BAU and projects on point.

Responsibilities:

• Controlling and monitoring the availability and system capacities, ensure the users are able to operate the system.
• Build good alignment with the respective PIC or user in each department towards outstanding production issues and keep updating through weekly and biweekly meetings in order to get the pictures on how to manage the issue based on the Policy.
• Decides on the tuning performance system collaborate with assigned Vendor based on the result of performance review system.
• Leading the excellent production team which will be managed into the 3rd party, ensuring the improvement of the SLA system to support the business performance of the company.
• Creating the improvement by empowered tools in monitoring the online system or the process per batch to prevent any possible system failure.
• Aligning the risk projects and Collection related to Information Technology right from the start until the implementation, ensuring the flow of the projects initiated by the Risk and Collection team to have allignment with Strategic Corporate (IT Initiatives) to have a smooth and good process based on the company’s standard.
• Arranging the strategies, initiatives and priority setup to ensure the Risk and Collection Operational activities, gaining support from IT Department to have support from Business operations.
• Delivering the solutions and escalating the Risk and Collection team into the management due to any possible delays, Finding solutions to ensure the project can be implemented based on the timeline agreed by Risk and Collection team , IT, and PMO.
• Ensuring and monitoring the allocated budget related to the application development which will support the work of the Risk and Collection team.

• Bachelor Degree with Technology Information background preferred, 20 years Min. In similar fields and knowledges.
• Good to have: Business Process Analysis, SQL Query, understanding Business and Integration Application