Voice Engineer  

• Provide 3rd level technical support for integrated voice systems and networks

• Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls

• Provide configuration expertise on voice, LAN and WAN infrastructure

• Ensure effective and timely escalation of complex faults into the Group IT structure

• Work operational tickets as needed.

• Maintain and develop a professional level of understanding of the core voice & network infrastructure within the global Regus group.

• Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount

• Provide technical assistance and training as and when requested, by Line Management to internal and external customers

• Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident

• Participate on network-related projects

• Carry out additional responsibilities as requested by Line Management

• Ensure that all customer information is kept secure and not disclosed to non-Group IT personnel

Linux Administrator

• Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk  Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark

Voice

• Working knowledge on Asterisk, VoIP Signaling SIP or H323, VoIP Pone Provisioning (Cisco, Polycom, Zyxel, SNOM) VoIP Gateways
• Understanding on any PABX System; Cisco and Asterisk is a plus
• Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected

Network

• Working knowledge of LAN (Switching & Routing)
• Understanding of Firewalls.

Other Requirements:

• Attention to detail and the ability to consistently follow a documented process

• Highly motivated to expand their technical skills and qualifications further

• Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs

• Good organizational, time management, and service delivery skills is required.

• Familiar with operational capabilities of telephony systems, including systems such as Cisco and Linux/Asterisk.

• Ability to work deadlines and work as part of a team

• Able to use own initiative and self-motivated

• Excellent problem solving skills

• Ability to work in a 24x7 shift based environment

• Possess a college degree in IT or a relevant discipline