Technical Support Representative
Atticus Solutions
- Pasig, PhilippinesGarnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-11-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Duties and Responsibilities:
- Handling at minimum 50 cases per day via email or Live Chat.
- Teaching customers how to use the ConvertKit platform.
- Communicating with the team via Slack and occasional Zoom video meetings.
- Attending weekly or monthly team meetings.
- Working remotely from anywhere in the world!
- Collaborate with Customer Success, Engineering, Marketing and Product teams.
Kualifikasi Minimum
Minimum Qualifications:
- Ability to commit to 32-40 hours a week.
- A collaborative mindset.
- A strong internet connection to ensure availability.
- Eagerness to learn and stay up to date with technology
- Great work ethic and efficiency -- working fast without sacrificing quality.
- Excellent writing and verbal skills (English).
- Experience with Convertkit, similar platforms or supporting a SaaS product.
- 1-2 years of product support experience.
- Ability to communicate in a friendly and clear way via email and chat. We like real people, not robots!
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Atticus Solutions
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.
The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.
In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.