Application Support Analyst  

Role Summary:

The Application Support Analyst provides support, advice, and assistance to users with technical, and software system problems. He/she analyzes, resolves, and maintains application software being used for different departments. He/she interacts with end-users via phone, email, messaging or in person to help resolve their technical issues. Any issues pertaining to a certain applications software either in-house develops or from a third-party client will be reported promptly to avoid delays if it requires further troubleshooting.

Main Duties and Responsibilities:

• Provide remote and on-site support on software application issues of affected users and operations.
• Share inputs, knowledge, or ideas to achieve new business requirements.
• Perform application development/programming to address business needs.
• Assist on the roll-out of new applications or systems.
• Provide back-up support in extracting data needed from the database.
• Provide concrete findings and root cause analysis on issues being investigated.
• Maintain appropriate security measures and mechanisms to protect the company against unauthorized access to electronically stored data and other anticipated threats and hazards.
• Comply with regulatory requirements, company, and group policies; maintain compliance awareness.
• Supports and maintain all applications software used by the company.

Competencies, Education and Experience Required:

• Relevant educational qualifications, preferably in university degree in information technology management, information systems, computer science or similar courses
• At least 3 years relevant work experience, particularly on software/hardware servicing the banking or investments industry
• Knowledgeable in Web and Desktop application development skills like JAVA/JavaScript, .NET Framework, Node.js React JS, Database programming (MS SQL Server, ORACLE, PostgreSQL, MariaDB, and Cloud based databases) and other

• related trends in application programming (mobile application like android and iOS).
• Knows how to do API integration and development.
• Efficient and strong attention to detail with the ability to multitask and prioritize in a deadline-driven environment
• Excellent interpersonal skills, able to develop relationships with multiple stakeholders throughout the organization
• Excellent communication skills (both written and verbal)
• Self-motivated, able to work independently in a relatively unstructured environment
• Familiarity with other 3rd party systems like Bloomberg, Portia and Avantrade. (Good to have)
• Ability to identify and resolve potential issues / problems