Workforce Management & Reporting Staff
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang 8 days ago dan batas waktu lamaran adalah 17 Jul
Rekruter terakhir aktif 8 days ago
2024-04-19T02:08:34.843834+00:002024-07-17T17:00:00+00:00Deskripsi Pekerjaan
- Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
- Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
- Conduct regular audits and identify anomalies in individual agents' performance.
- Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
- Provide recommendations and implement improvements in data tracking and reporting.
Kualifikasi Minimum
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Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
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Experience in data management and data analysis role will be an advantage.
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Advanced skills in Microsoft Excel are non-negotiable.
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High attention to detail as the work requires very high accuracy.
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Good communication skills in both Bahasa and English.
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Good analytical skills with the ability to utilize data to support his/her arguments.
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Comfortable working with tight deadlines.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Hospitality and Tourism
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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