Operation Manager - Travel Insurance  

Responsibilities :

• Initiates and directs necessary action to develop and maintain process in the area of sales, policy/membership administration, claims processing systems and case management to allow all systems and inquiries are operated in a systematic manner.
• Work with all areas to promote efficient process, enhance teamwork and gain an understanding of the entire adjudication process, including the use of technology to improve workflows.
• Effectively communicate with customers, potential customers, and vendors to maintain strong work relationships and enhance the potential chances for future business.
• Ensure all policies and memberships administration, call process and claim process meets the SLA.
• Performs other duties or projects as assigned to contribute to the efficiency, effectiveness, and productivity of the division.
• Accountable for daily operations to meet productivity or service standard as defined by management in line with department and/or division.
• Meet the company KPI’s on monthly, quarterly, and yearly basis.

Requirements :

• Candidate must possess at least Bachelor’s Degree in any discipline or equivalent.
• At least 3 year(s) of working experience in health/travel insurance and/or healthcare industries with exposure to underwriting, membership administration, claims, customer service, and/or training environment.
• Excellent knowledge of health/travel insurance policy, underwriting, membership and policy administration.
• Ability to perfrom in a research, analytical, advisory, and consultative role.
• Excellent knowledge of all facets of medical or claims procedures, terminologies, payment analysis, and claims processins system.
• Strong leadership and good communication skill
• Good command of both written and spoken English
• A professional ‘get it done’ attitude and work ethic