Customer Service (Gold Product)
Asetku
- Jakarta Selatan, Indonesia18th Floor, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-03-18T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Assess our customers in providing consultations related to gold investments
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Kualifikasi Minimum
- Familiar with gold products and investments
- Experience in working at a Financial Service Industry with Gold products and investments
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Proven customer support experience
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.