Case Handler
Asetku
- Kota Jakarta Pusat, Indonesia50C, Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-03-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Handling requests and cases from customers, Relationship Managers, or Customer Services
- Manage end-to-end of caseloads, cases, and requests
- Prepare necessary forms and documents required to keep requests and cases moving forward and resolved
- Escalate cases to IT or any related division to solve cases
- Coordinate with CS team, RM, RISK, or PR if needed
- Manage and monitor customers' transactions to run smoothly, from customer’s payment process to funding withdrawal
- Engage and coordinate with third parties, particularly financial institutions related with the company process, e.g. payment gateway
- Make reports for customers' requests and case handling
- Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
- Ensure the whole flow procedure is accurate and up to date
- Following and being aware of corporate information update
Kualifikasi Minimum
- Candidate must possess at least a Bachelor's degree
- At least 1 year of working experience in managing or handling end-to-end cases/claims and maintaining customer relationships
- Great organizational and problem-solving skill
- Accurate and agile personality
- Strong analytical and critical thinking skills
- Passion for delivering a great customer experience
- Excellent verbal & non-verbal communication
- Excellent written and spoken English
Fasilitas dan Tunjangan
Paid Vacation Leave
Medical / Health Insurance
Maternity & Paternity Leave
Paid Holidays
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia
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Tentang Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.